Help & FAQ

 

Welcome to the Help & FAQ section of the BRAX online store. If you are unable to find the answers to your questions here, please contact our customer service at 1-800-712-5708 (toll free) or via our contact form and we'll be happy to help.

  • There are three ways to find products in the BRAX online store:

    1. Browse the store using the menu items "Women" or "Men."
    2. Enter a specific style (e.g., "Cooper"), an item number (e.g., "80-3000"), or a product category (e.g., "cardigan," "jeans," etc.) in the search field.

    3. In order to refine your search even further, activate filters (e.g. Styles / Color) in the respective category.
     
    The results are displayed as a list with the product image, a short description, and the price. If no results are found, then modify your search term.

    If an item is no longer available online, you can contact our customer service team by calling 1-800-712-5708 free of charge, Monday through Friday, 2 am to 2 pm. We can check 
    where the desired item is available in stationary retail.  

    The BRAX online store is divided into two sections: men's fashion and women's fashion.

    By clicking on "Men," you will access the items of BRAX Feel Good and Eurex by BRAX.
    If you click on "Women," you will be taken to BRAX Feel Good Women.

    You can always return to the home page by clicking on the "BRAX Feel Good" logo on top in the middle.

     

     

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    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    Unfortunately, we cannot answer any queries here. If you need additional assistance regarding our products or services, please call our customer service or use our contact form.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline: Tel.: 1-800-712-5708
      Monday to Friday: 8 am to 8 pm
  • Our fit guide can help you find a specific fit in the BRAX online store. This guide can be found in the overview of each item.

    For WOMEN, the following are the most common pant fits:

    Skinny: e.g., "Shakira"
    Slim Fit: e.g., "Sara," "Mary," or "Maron"
    Relaxed Fit: e.g., "Melly," "Minnie," "Malia," or "Mila"

    Feminine Fit: e.g., "Carola," "Caro," or "Celine" 


    The following overview provides the exact details of each of our women's fits:
    FIT GUIDE for women

     

    For MEN, we offer the following pant fits:

    Slim Fit: e.g., "Chuck"
    Straight Fit: e.g., "Cadiz"
    Regular Fit: e.g., "Cooper," "Everest"
    Chinos: e.g., "Evans," "Fey," "Paul," or "Fabio In"

    The following overview provides the exact details of each of our men's fits:
    FIT GUIDE for men

     

    Thank you for your feedback.
    Something went wrong. Please try again later.
    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    Unfortunately, we cannot answer any queries here. If you need additional assistance regarding our products or services, please call our customer service or use our contact form.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline: Tel.: 1-800-712-5708
      Monday to Friday: 8 am to 8 pm
  • The BRAX online store is divided into two sections: men's fashion and women's fashion.
     
    By clicking on "Men," you can choose between the brands BRAX Feel Good and Eurex by BRAX. If you click on "Women," you will be taken to BRAX Feel Good Women.
     
    If you are only interested in our wide range of sustainable products, click on "Sustainability" to go to the overview page, which also provides information about the materials we use and our responsibility.

     

     

    Thank you for your feedback.
    Something went wrong. Please try again later.
    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    Unfortunately, we cannot answer any queries here. If you need additional assistance regarding our products or services, please call our customer service or use our contact form.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline: Tel.: 1-800-712-5708
      Monday to Friday: 8 am to 8 pm
  • The search field is located on the top right-hand side of the BRAX online store. Enter the name (e.g., "Cooper") or number (e.g., "88-1548") of the desired item, then click on "SEARCH." The results are displayed as a list with the product image, a short description, and the price. If no results are found, then modify your search term. By clicking on the product image in the search results, you will obtain detailed information on the respective product. If no results are displayed, then this means the item is currently out of stock.
     
    By the way, you can always return to the home page by clicking on the "BRAX Feel Good" logo on top in the middle.
     
    If an item is no longer available online, you can call our customer service free of charge to find out if the item is available in a nearby retail store.

     

    Thank you for your feedback.
    Something went wrong. Please try again later.
    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    Unfortunately, we cannot answer any queries here. If you need additional assistance regarding our products or services, please call our customer service or use our contact form.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline: Tel.: 1-800-712-5708
      Monday to Friday: 8 am to 8 pm