Help & FAQ

 

Welcome to the Help & FAQ section of the BRAX online store. If you are unable to find the answers to your questions here, please contact our customer service at 1-800-712-5708 (toll free) or via our contact form and we'll be happy to help.

  • There are two ways to find products in the BRAX online store:

    Browse the store using the menu items "Women" or "Men."
    Enter a specific style (e.g., "Cooper"), an item number (e.g., "80-3000"), or a product category (e.g., "cardigan," "jeans," etc.) in the search field.
     
    The results are displayed as a list with the product image, a short description, and the price. If no results are found, then modify your search term.

    If an item is no longer available online, you can call our customer service free of charge to find out if the item is available in a nearby retail store.

    The BRAX online store is divided into two sections: men's fashion and women's fashion.

    By clicking on "Men," you will access the items of BRAX Feel Good and Eurex by BRAX.
    If you click on "Women," you will be taken to BRAX Feel Good Women.

    You can always return to the home page by clicking on the "BRAX Feel Good" logo on top in the middle.

     

     

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    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline:
      Tel.: 0800 / 80 700 22
      Monday to Friday: 8 am to 8 pm
      Saturday: 8 am to 6 pm
  • No, there is no minimum amount for orders placed in the BRAX online store.

     

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    We use customer feedback to continually improve the quality and presentation of our content.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline:
      Tel.: 0800 / 80 700 22
      Monday to Friday: 8 am to 8 pm
      Saturday: 8 am to 6 pm
  • All items are up-to-date and available - as long as they are displayed in the store. The delivery time is approx. 4-7 days.
     
    However, sometimes items take longer to deliver than 4-7 days. If this is the case, it will be indicated next to the item (e.g., "delivery time 7-10 days").

     

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    Something went wrong. Please try again later.
    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline:
      Tel.: 0800 / 80 700 22
      Monday to Friday: 8 am to 8 pm
      Saturday: 8 am to 6 pm
  • All prices listed in the BRAX online store are free of value-added tax (VAT).
     
    Upon entering your delivery address, the respective taxes are calculated and displayed. There is also a delivery charge of $9.95 per order.

     

     

    Thank you for your feedback.
    Something went wrong. Please try again later.
    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline:
      Tel.: 0800 / 80 700 22
      Monday to Friday: 8 am to 8 pm
      Saturday: 8 am to 6 pm
  • The search field is located on the top right-hand side of the BRAX online store. Enter the name (e.g., "Cooper") or number (e.g., "88-1548") of the desired item, then click on "SEARCH." The results are displayed as a list with the product image, a short description, and the price. If no results are found, then modify your search term. By clicking on the product image in the search results, you will obtain detailed information on the respective product. If no results are displayed, then this means the item is currently out of stock.
     
    By the way, you can always return to the home page by clicking on the "BRAX Feel Good" logo on top in the middle.
     
    If an item is no longer available online, you can call our customer service free of charge to find out if the item is available in a nearby retail store.

     

    Thank you for your feedback.
    Something went wrong. Please try again later.
    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline:
      Tel.: 0800 / 80 700 22
      Monday to Friday: 8 am to 8 pm
      Saturday: 8 am to 6 pm
  • Yes. Your shopping cart value may not exceed $790. If your cart exceeds this value, please reduce the number of items in your cart to complete the purchase.

     

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    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline:
      Tel.: 0800 / 80 700 22
      Monday to Friday: 8 am to 8 pm
      Saturday: 8 am to 6 pm
  • Unfortunately, changes cannot be made to orders once they have been placed.
     
    However, an order can be canceled if it has yet to be processed.

     

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    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline:
      Tel.: 0800 / 80 700 22
      Monday to Friday: 8 am to 8 pm
      Saturday: 8 am to 6 pm
  • We're constantly updating our online selection. If an item is no longer displayed in the store, then that means it is currently sold out or unavailable.
    More often than not, the item will become available again at a later date.

     

     

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    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline:
      Tel.: 0800 / 80 700 22
      Monday to Friday: 8 am to 8 pm
      Saturday: 8 am to 6 pm
  • No. The online store features BRAX bestsellers, as well as items that may not be available in BRAX retail stores.

     

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    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline:
      Tel.: 0800 / 80 700 22
      Monday to Friday: 8 am to 8 pm
      Saturday: 8 am to 6 pm
  • You can choose from the following payment methods when ordering in the BRAX online store:
     
    PayPal
     
    PayPal is a well-known international payment service provider that offers fast, easy, secure, fee-free payments in online stores.
     
    To pay by PayPal, you must have a PayPal account. You can create a PayPal account at: www.paypal.com
     
    If you select "PayPal" as your payment method, you will be redirected to your PayPal account. Your payment is made directly via the bank or credit card information stored in your PayPal account. This provides for increased security as you will not be required to reenter your payment data for each order placed on the Internet.
     
    Credit card
     
    Payments can also be made by credit card (AMERICAN EXPRESS/VISA/MASTERCARD/DISCOVER).
     
    BRAX reserves the right to verify the validity of the credit card, as well as the address and credit history of the consumer, and to subsequently reject orders based on this information. BRAX also reserves the right to restrict payment methods in accordance with address and credit checks.

     

    Thank you for your feedback.
    Something went wrong. Please try again later.
    Was this answer helpful?
    Thank you for your feedback!
    We use customer feedback to continually improve the quality and presentation of our content.
    • Give us a call - we'll be happy to answer any questions over the phone.
      Free hotline:
      Tel.: 0800 / 80 700 22
      Monday to Friday: 8 am to 8 pm
      Saturday: 8 am to 6 pm
BRAX ONLINE SHOP USA

The currently selected BRAX online shop only delivers within the USA.
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