We regularly keep you informed of the status of your order by email.

It is therefore extremely important that you provide a valid email address while placing your order in the BRAX online store, and that you check your email often.

We also recommend that you regularly check your spam folder.

Please contact us if you have not received an order confirmation within 30 minutes of placing your order.

Our customer service will be happy to inform you of the status of your order by email or telephone. Click on "Contact" to send your questions and concerns to our team via the online form.

You can also reach us by calling 1-800-712-5708 (toll free) from Monday to Friday from 2 am to 2 pm (EST).

As a BRAXCLUB member, you have the option of viewing the current status of your order in MYACCOUNT under "Orders & Returns."

Once your order has been shipped, you will receive a shipping confirmation email. This email contains a tracking number which you can use to check the status of your package at any time.